Chris Jackson 227 Pleasant St. Seekonk, MA 02771 cjackso@gmail.com www.chrisjackson.net 508.336.3571 Skills: Knowledge Areas: software development lifecycle, web development, information architecture, user interface design, usability, project management, e-commerce, K-12 and higher education, media broadcast systems, network technologies Languages: XHTML, HTML, CSS, JavaScript Web Development: Dreamweaver, Homesite, TopStyle, Notepad Graphics: PhotoShop, Fireworks, Paint Shop Pro, Visio, Omnigraffle Documentation: FrameMaker, PageMaker, Adobe Acrobat PDF Help Authoring: RoboHelp, Doc-to-Help Office Productivity: Word, Excel, OpenOffice, Access, PowerPoint, SharePoint Development: Visual SourceSafe, CVS, SVN, Mantis, Bugzilla, Mercury Test Director, Remedy Action Request System, Microsoft Project Operating Systems: Windows, Macintosh Experience: Product Manager/UI Designer, InsureMytrip.com, 4/07 - Present * Managed new Product Management team of product analysts and graphic designer * Developed architecture, visual design, and stylesheets for external client site * Wrote requirements and designed interfaces for customer service order management tool * Redesigned interfaces and wrote specifications to improve usability and conversions for high-traffic e-commerce insurance site, including HTML and CSS development Information Architect, Dynamic Diagrams, 6/06 - 4/07 * Interviewed users, performed analysis, defined requirements, and developed information architecture for the Forum for Global Health Protection website * Developed information visualizations explaining technical concepts for Fortune 15 client * Interviewed stakeholders and developed requirements for business process visualizations for high-profile real-estate investment company * Managed project schedules to deliver results on scope and on time Information Architect, Boston University, 7/04-6/06 * Developed information architecture and site maps for several prominent portal sites * Wrote content, HTML, and CSS for websites and numerous support pages * Managed projects to deliver university-wide applications on scope and schedule * Led interface design teams for web-based applications * Created wireframes, functional mockups, and requirements documents * Provided end-user training and consultations * Managed the NIS Knowledge Base Business Analyst/Technical Writer, FastChannel Network, 2/03-7/04 * Developed business requirements and user interface designs for media distribution systems and internal enterprise systems * Interviewed customers to obtain use-case data * Managed online and print documentation set for broadcast video system * Interviewed subject matter experts for development and release documentation * Developed templates and online forms for support documents * Analyzed SQL query data to produce reports for product development * Assisted product manager in competitive research and project management Technical Writer, Education Networks of America, 3/01-2/03 * Introduced Usage-Centered Design process for web-based user interfaces * Developed client- and web-based help systems with help-authoring tools * Wrote user and administration guides for client- and web-based applications * Designed interfaces with HTML, CSS, PhotoShop, and Visio * Conducted usability tests using paper prototypes * Wrote and edited RFP response that won crucial 5-year state contract * Wrote and designed product collateral, website content, and sales presentations Senior Technical Writer, mindwrap, inc. (formerly Blueridge Technologies), 12/99-01/01 * Developed single-source documentation process * Wrote user guide and HTML Help system for fax software * Wrote user guide for document management software * Wrote user guide for database interface generator * Performed usability testing for interfaces Program Assistant, Vanderbilt University Kennedy Center, 9/99-12/99 * Edited mental health research grant materials for research scientists * Introduced PDF form templates for online application materials Technical Writer, Blueridge Technologies (now mindwrap, inc.), 8/98-9/99 * Wrote task-based user guides for document management system * Updated product announcement templates and content * Initiated and developed company style guide * Wrote test plans and tested releases Teaching Assistant, George Mason University, 8/95-6/98 * Taught 8 undergraduate courses to about 200 fascinating students * Managed graduate literary journal and staff * managed online writing center database Education: M.F.A., English, George Mason University, 1998 B.A., English, University of Massachusetts, 1994 Portfolio available at www.chrisjackson.net