Resume

My resume is available also in Word , PDF , and text .

Experience

User Experience Manager/User Interface Designer

InsureMyTrip 4/2007-present

• developed new User Experience team of analysts and designers
• developed architecture, visual design, and stylesheets for external client sites
• wrote requirements and designed interfaces for support and administrative tools
• redesigned interfaces and wrote specifications to improve usability and conversions for high-traffic e-commerce insurance sites, including HTML and CSS development

Information Architect

Dynamic Diagrams 10/2006-4/2007

• developed information architecture for global health organization site
• managed several business process mappings projects for major real estate developer
• created wireframes for information architecture project for St. Andrews University
• wrote and designed proposal for the Gates Foundation’s agricultural technology website

Information Architect

Boston University 7/2004-10/2006

• developed information architectures for several prominent portal sites
• wrote content, HTML, and CSS for websites and numerous support pages
• managed projects to deliver university-wide applications on scope and schedule
• led interface design teams for web-based applications
• created requirements documents, wireframes, and functional mockups

Business Analyst

FastChannel Network 2/2003-7/2004

• developed business requirements and interface designs for media distribution systems and internal enterprise systems
• interviewed customers to obtain use-case data
• managed online and print documentation set for broadcast video system
• interviewed subject matter experts for development and release documentation
• analyzed SQL query data to produce reports for product development

Technical Writer

Education Networks of America 3/2001-2/2003

• introduced Usage-Centered Design process for web-based user interfaces
• developed client- and web-based help systems with help-authoring tools
• designed interfaces with HTML, CSS, PhotoShop, and Visio
• conducted usability tests using paper prototypes
• wrote and edited RFP response that won crucial 5-year state contract

Senior Technical Writer

Mindwrap (formerly Blueridge Technologies) 12/1999-3/2001

• developed single-source documentation process
• wrote user guide and HTML Help system for fax software
• wrote user guide for document management software
• tested interface designs for usability issues

Program Assistant

Vanderbilt University Kennedy Center 9/1999-12/1999

• edited mental health research grant materials for research scientists

Technical Writer

Blueridge Technologies (now Mindwrap) 8/1998-9/1999

• wrote task-based user guides for document management system
• initiated and produced company style guide
• wrote test plans and tested releases

Teaching Assistant

George Mason University 8/1995-6/1998

• taught 8 undergraduate courses to about 200 fascinating students
• managed graduate literary journal and staff

Skills

Knowledge Areas
Software development lifecycle, Web development, Information architecture, User interface design, Usability, Project management, E-commerce, K-12 and higher education, Media broadcast systems, Network technologies

Languages
XHTML, HTML, CSS, JavaScript, jQuery

HTML Apps
Dreamweaver, Homesite, TopStyle, Notepad

Graphics
PhotoShop, Fireworks, Visio, Omnigraffle

Office Productivity
Word, Excel, OpenOffice, Acrobat PDF, PowerPoint, Confluence, SharePoint

Development
Visual SourceSafe, CVS, SVN, Jira, Mantis, Bugzilla, Microsoft Project

Operating Systems
Windows, Macintosh

Education

M.F.A., English, George Mason University, 1998

B.A., English, University of Massachusetts, 1994