Chris Jackson
227 Pleasant St.
Seekonk MA 02771
cjackso@gmail.com
www.chrisjackson.net
401-225-6892


_Skills_

Knowledge Areas:
Software development lifecycle, Web development, Information architecture, User interface design, Usability, Project management, E-commerce, K-12 and higher education, Media broadcast systems, Network technologies

Languages:
XHTML, HTML, CSS, JavaScript

Web Development:
Dreamweaver, Homesite, TopStyle, Notepad

Graphics:
PhotoShop, Fireworks, Visio, Omnigraffle

Documentation:
FrameMaker, PageMaker, Adobe Acrobat PDF

Help Authoring:
RoboHelp, Doc-to-Help

Office Productivity:
Word, Excel, OpenOffice, Access, PowerPoint, Confluence, SharePoint

Development:
Visual SourceSafe, CVS, SVN, Jira, Mantis, Bugzilla, Microsoft Project

Operating Systems:
Windows, Macintosh


_Experience_

User Experience Manager
InsureMyTrip	4/07-present
 * developed new User Experience team of analysts and designers
 * developed architecture, visual design, and stylesheets for external client sites
 * wrote requirements and designed interfaces for support and administrative tools
 * redesigned interfaces and wrote specifications to improve usability and conversions for high-traffic e-commerce insurance sites, including HTML and CSS development

Information Architect
Dynamic Diagrams	10/06-4/07
 * developed information architecture for global health organization site
 * managed several business process mapping projects for major real estate developer 
 * created wireframes for information architecture redesign of St. Andrews University website
 * wrote and designed proposal for the Gates Foundation's agricultural technology website

Information Architect
Boston University	7/04-10/06
 * developed information architectures for several prominent portal sites
 * wrote content, HTML, and CSS for websites and numerous support pages
 * managed projects to deliver university-wide applications on scope and schedule
 * led interface design teams for web-based applications
 * created requirements documents, wireframes, and functional mockups

Business Analyst
FastChannel Network	2/03-7/04
 * developed business requirements and interface designs for media distribution systems and internal enterprise systems
 * interviewed customers to obtain use-case data
 * managed online and print documentation set for broadcast video system
 * interviewed subject matter experts for development and release documentation
 * analyzed SQL query data to produce reports for product development

Technical Writer
Education Networks of America	3/01-2/03
 * introduced Usage-Centered Design process for web-based user interfaces
 * developed client- and web-based help systems with help-authoring tools
 * designed interfaces with HTML, CSS, PhotoShop, and Visio
 * conducted usability tests using paper prototypes
 * wrote and edited RFP response that won crucial 5-year state contract

Senior Technical Writer
mindwrap, inc. (formerly Blueridge Technologies)	12/99-01/01
 * developed single-source documentation process
 * wrote user guide and HTML Help system for fax software
 * wrote user guide for document management software
 * tested interface designs for usability issues

Program Assistant
Vanderbilt University Kennedy Center	9/99-12/99
 * edited mental health research grant materials for research scientists

Technical Writer
Blueridge Technologies (now mindwrap, inc.)	8/98-9/99
 * wrote task-based user guides for document management system
 * initiated and produced company style guide
 * wrote test plans and tested releases

Teaching Assistant
George Mason University	8/95-6/98
 * taught 8 undergraduate courses to about 200 fascinating students
 * managed graduate literary journal and staff


_Education_
 M.F.A., English, George Mason University, 1998
 B.A., English, University of Massachusetts, 1994


portfolio available at www.chrisjackson.net