portfolio : writing : online help systems : IP Manager
Product
IP Manager is an internal tool used by Education Networks of America to manage IP address assignments across the statewide ConnecTEN network.
Audience
IP Manager is used by network engineers.
Deliverables
The help content was produced using Doc-to-Help, with HTML and CSS customizations.
Responsibilities
I wrote the content, created the online help, and worked with developers to create context-sensitive hooks. I also led the interface design and usability testing for the product.
