portfolio : information design : usability testing : License Agreement Manager (Test 2)

Product

License Agreement Manager enables customer support representatives at Education Networks of America to manage software license assignments.

Audience

License Agreement Manager is used internally by customer service representatives, who are experienced computer users.

Responsibilities

After the initial usability tests, we uncovered a design flaw that needed additional testing. I conducted the usability test using paper prototypes and summarized the test results.

  • License Agreement Manager Usability Test 2 Results Thumbnail
  • Click the thumbnail to view the test results as a PDF file.